Select Quality Management

Funeral service is an increasingly competitive business and those who are competing successfully are finding ways to make themselves stand out from the crowd. Quality service focused on meeting and exceeding the customer’s expectations is the surest way to build your firm’s profile in a profession that depends so heavily on word-of-mouth endorsement to build business.

The Select™ Quality Management System brings consistency and accountability to your operations - helping you to ensure that it’s being done right every time. This means that “best practices” are documented and consistently implemented throughout your organization. It means you can monitor those processes seeking improvements and heading off re-occurring problems. It means you have control over how your service is delivered whether you’re there or not.

The Select™ Quality Management System is the first quality system in North American funeral service to be registered to the internationally recognized ISO standard.

  • instills a customer-first focus and measures your customers’ response
  • defines a thorough consistent service delivery process for everyone in your organization - including new employees
  • standardization of process means more consistent pricing, fewer errors, and better adherence to contracts
  • institutes and enforces a process of continuous improvement